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Refund Policy

Refund Policy

We really hope you will be extremely satisfied with anything you buy from Solvent Solutions, however, if you are not happy with your purchase for any reason we offer a 14 day returns policy.

 

Please contact us to discuss the reason for your return request.

 

Items must be returned unused and in the condition, they left us, with the original labels/packaging in place, as received. 

 

Returns, unless defective, damaged or not as specified on your order confirmation, are returned at your own expense, therefore for your own protection, we recommend that you return any items via a trackable delivery service and to obtain a proof of postage – please contact us for advice.

 

Under the EU Distance Selling Regulations, you are entitled to return an order for a full refund – including the original delivery charge – providing you are returning the entire order and you have informed us in writing within 14 working days of receiving it.

 

We aim to issue a refund within 14 working days of receiving a return. 

 

In the unlikely event that your order has been received faulty, damaged or not as ordered we will arrange with you to have the item returned at our expense.  If a replacement item is required this will be sent out free of any delivery charge.

Please return any items to:  Solvent Solutions Ltd, 40 Woodmere Way, Beckenham, Kent BR3 6SL.

 

PLEASE NOTE:  Unless the items are faulty or damaged, and you have simply changed your mind or no longer want the item, there will be a re-stocking/admin charge of £5 for each return.